Customer Service - Retention Specialist
Location: 4S Ranch, CA 92127 - Full Time ONSITE
Training Hours: Mon - Fri, 7:30am - 4pm Post Training Hours: 7:00am - 330pm
Pay: $20 - $22/hr to start, bump in pay upon conversion
Temp-Hire
**Must be able to pass a background check and drug screen prior to starting
Ultimate Staffing is looking for an excellent Customer Service Retention Representative -
In this position you will perform a variety of customer support activities. You will need to be able to assess any issues uncovered during the call and route the call to the appropriate department. Must have general knowledge of company product lines and policies.
Primary responsibilities:
· Answer inbound calls regarding cancellations and general customer care calls (product, pricing, billing, payments, etc.)
· Customer service agent will be responsible for attempting to save the customer from cancelling by using customer care tools provided.
· Ability to use multiple systems and programs.
· Properly document every call into the computer system
· Meet department call metrics and guidelines provided by supervisor
Additional Responsibilities:
· Verify customer account information and make any changes as necessary
· Provide exceptional customer service
· Must be able to work in a fast-paced work environment.
· Must be able to organize and priorities work.
Experience and Educational Requirements:
· Minimum of 1 year customer service experience. Formal Customer Service/Retention training preferred.
· Strong attention to detail and accuracy.
· Must possess excellent writing, verbal, and organizational skills.
· Ability to communicate effectively with various levels of employees
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
